Help center
Step-by-step guides for getting the most out of Blurfield.
Getting started
- What Blurfield doesA complete picture of the platform — what you can sell, how customers buy, and how it all works.
- Getting startedSet up your store in five steps and go live on WhatsApp.
- Your dashboardUnderstand every widget on the home screen.
- Connect Meta & WhatsAppA complete walkthrough — exactly where to get your access token, phone number ID, WABA ID, App ID, Business ID and webhook, and how.
- Reference & limitsPlans, limits, statuses and key terms in one place.
Selling
- Managing your productsEvery field on the product form, plus the catalog list and WhatsApp sync.
- Organizing with collectionsGroup products into browsable sets and publish them to WhatsApp.
- Receiving & managing ordersThe orders list, the order detail page, and what every status means.
- Discount couponsCreate discount codes customers redeem in chat — every field explained.
Bookings
- Setting up services (appointments)Create appointment services with duration, staff and intake questions.
- Setting up tables (reservations)Create bookable tables with capacity for reservations.
- Setting up roomsCreate bookable rooms with nightly capacity and check-in/out.
- Managing staffAdd team members, set working hours, and give them a staff-app login.
- Managing bookingsConfirm, reschedule and track appointments and reservations.
Conversations
- Using the shared inboxFilters, the chat pane, the AI draft, quick replies, Instagram messages and the messaging window.
- Human handoffsPick up chats where a customer asked for a person.
- Automating repliesConfigure the AI assistant and build WHEN/IF/THEN action triggers.
- WhatsApp message templatesBuild approved templates (text, media, buttons, carousels) for proactive messages.
- Sending broadcastsMessage many customers with a template — audience filters, scheduling and test sends.
- WhatsApp starters & callingConversation starters (welcome, ice breakers, slash commands) and WhatsApp calling.
- Facebook MessengerConnect a Facebook Page to handle Messenger DMs, comments and AI replies in the shared inbox.
Insights
Add-ons
- Add-ons & billingTurn extra features on, understand the marketplace tabs, and manage billing.
- Payment gatewaysCollect payments through a gateway — native in-chat or hosted checkout. ₹499/month each.
- Blueffy · AI StudioGenerate product images and copy with AI, metered by monthly credits. ₹599/month.
- RazorpayIn-chat UPI and hosted checkout via Razorpay. ₹499/month.
- PayUIn-chat UPI and hosted checkout via PayU. ₹499/month.
- BillDeskNative in-chat UPI payments via BillDesk. ₹499/month.
- ZaakpayNative in-chat UPI payments via Zaakpay. ₹499/month.
- CashfreeHosted checkout via Cashfree. ₹499/month.
- PaytmHosted checkout via Paytm. ₹499/month.
- PhonePeHosted checkout via PhonePe. ₹499/month.
- StripeHosted checkout via Stripe (cards). ₹499/month.
- Shipping carriersBook pickups, print labels and track deliveries with your courier. ₹499/month each.
- DelhiveryBook pickups, labels and tracking with Delhivery. ₹499/month.
- Blue DartBook pickups, labels and tracking with Blue Dart. ₹499/month.
- Meta Ads (attribution & acquisition)Report conversions to Meta, sync audiences, ingest leads, and create Click-to-Message ads.
- XpressBeesBook pickups, labels and tracking with XpressBees. ₹499/month.
- DTDCBook pickups, labels and tracking with DTDC. ₹499/month.
- Social managementPublish & schedule Instagram and Facebook posts, see insights, and moderate comments.
- ShiprocketBook pickups, labels and tracking with Shiprocket. ₹499/month.
- Voice & CallingNative WhatsApp calling — a call button on your number, with every call logged in the inbox.
- Action TriggersAutomate your store: when something happens, run steps you define — with conditions and delays. ₹499/month.
- Custom order flowDesign your own order processing stages and the paths between them.
- Address BookEvery customer who ordered — in one searchable contact book, exportable to CSV. ₹99 one-time.
- Invoices & DocumentsBranded PDF invoices & packing slips with a visual designer. ₹199 one-time.
- Online StorefrontYour own web shop at yourname.blurfield.shop with cart, checkout and a visual builder. ₹499/month.
- SubscriptionsSell any product as a recurring subscription — auto order + WhatsApp pay link every cycle. ₹199 one-time.
- Offers & BundlesCombo deals, BOGO and bundle pricing — coming soon.
- Store MigrationWe import your catalog & customers — a one-time, done-for-you setup. Coming soon.
- Loyalty & RewardsPoints, tiers and rewards that bring customers back — coming soon.