BlurfieldHelp

Getting started

Set up your store in five steps and go live on WhatsApp.

You bring your own Meta credentials and the platform turns them into a full Meta storefront — catalog, cart, payments, bookings and an AI assistant across WhatsApp, Instagram and Messenger. Setup is a five-step wizard; your dashboard unlocks once you finish step 5.

The five setup steps

  1. Business basics — your business name, type (restaurant, salon, pharmacy, clinic, grocery, bakery, ecommerce, gym, hotel or other), an optional logo, and your store address dropped on a map.
  2. What you offer — pick one or more of Orders (products → cart → checkout), Appointments (service time-slots) and Reservations (tables/rooms). This choice decides which pages appear in your dashboard.
  3. Plan — choose a plan (see Add-ons & billing for limits). A free trial starts here.
  4. Connect WhatsApp — paste your Meta access token, phone number ID, optional WhatsApp Business Account (WABA) ID, and a webhook verify token. The token is checked live against Meta before it saves.
  5. Billing & go live — authorise auto-pay and switch your bot live. A test WhatsApp message is sent to confirm everything works.

After you go live

  • Add what you sell in Catalog.
  • Watch customer chats arrive in the Inbox.
  • Tune the AI assistant so it answers in your voice.
  • On any page, click the ? in the top bar for help about that exact page.
Tip: if your Meta Business isn't verified yet, a banner will warn you — some features (catalog, checkout Flows, higher messaging limits) stay limited until Meta verifies you.

Last updated 2 July 2026