Reference & limits
Plans, limits, statuses and key terms in one place.
A quick reference for plans, limits, statuses and key terms for your store.
Plans & limits
| Plan | Price / month | Locations | Catalog items |
|---|---|---|---|
| Basic | ₹1,999 | 1 | 25 |
| Basic+ | ₹3,499 | 3 | 100 |
| Grow | ₹4,999 | 1 | 100 |
| Grow+ | ₹7,999 | 5 | 400 |
| Scale | ₹12,999 | 1 | 400 |
| Scale+ | ₹19,999 | 10 | 9,999 |
All plans include the core store (catalog, cart and checkout), the AI assistant, UPI payments, human handoff, analytics and multi-language support. Extra features — including the custom Order flow builder — are add-ons.
Order statuses
- Lifecycle — New → Paid → Fulfilled, plus Cancelled and Refunded.
- Delivery — Pending → Packed → Shipped → Delivered.
- Processing stages — your own, configured in Settings → Orders.
Booking statuses
- Unconfirmed (holds the slot) → Confirmed (reminder fires) → Done.
- Cancelled / No-show — release the slot.
Payments
Statuses: Pending, Paid, Failed, Refunded, Partly refunded. Methods: UPI, COD, cards, and gateways — Razorpay, PayU, Cashfree, Paytm, PhonePe, Stripe, BillDesk, Zaakpay.
Business types
Restaurant, salon, pharmacy, clinic, grocery, bakery, ecommerce, gym, hotel, or other.
The 24-hour window
WhatsApp only allows free-form replies within 24 hours of a customer's last message. After that, use an approved template until they write again.
Last updated 2 July 2026