Receiving & managing orders

Every order — from chat, the cart, or a payment link — lands in Orders. The list opens with summary cards (total orders, items sold, returns, fulfilled) and status tabs built from your own processing stages.

The orders list

• Columns — order number, date, customer, payment (Paid/Pending), total, item count, and fulfilment (Fulfilled/Unfulfilled).
• Status tabs — "All" plus one tab per processing stage you've configured.
• 3-dot menu — move an order to any stage; the customer is notified on WhatsApp.
• Create order — manually add an order that didn't come through chat.

The order detail page

• Header — order number, current status/stage, customer rating (if given), source and date. Quick actions: Mark paid, Mark fulfilled, Cancel order.
• Order items — each line as name × quantity = total.
• Payment — subtotal, method, payment reference, and the total with a Paid/Pending badge.
• Customer chat — the live WhatsApp conversation, embedded.
• Activity timeline — placed, invoice sent, paid, fulfilled, packed, shipped, delivered, cancelled, reopened, with timestamps.
• Processing stage — a visual flow showing the path taken, the current stage, clickable next steps, and a "set status manually" override.
• Customer info — name, phone, order count and lifetime value.
• Delivery — a Pending → Packed → Shipped → Delivered stepper (manual mode), plus a delivery address and note. With a courier add-on this becomes a Shipment panel (carrier, AWB, label, track, cancel, book return).
• Order history — the customer's past orders.

What the statuses mean

• Lifecycle — New → Paid → Fulfilled, plus Cancelled and Refunded.
• Delivery (no courier add-on) — Pending → Packed → Shipped → Delivered.
• Processing stages — fully your own; configure them in Settings → Orders.